Reference

Legal terms for your Indonesia account

Clear legal terms, DANA, OVO, GoPay, QRIS record handling, and account access rules are kept here so you know what applies before you open your account.

Local law checkDANA record chipProfile request pathCookie controls
indolotry88 Legal terms for your Indonesia account
CONTACT ROUTES

Three ways to reach our legal desk

Legal questions need a clear trail, so we separate them from general lobby chats.

Live chat handoff Use live chat from 10:00–02:00 WIB and ask for a legal handoff.
Email record Send legal requests to [email protected] from the email on your profile.
Profile request path On mobile browser, open Account, choose Profile, then Legal Requests.
RECORD CARE

Six controls behind your account records

We handle legal records by separating identity data, wallet events, device sessions, and support messages. That separation helps us answer your request without exposing more data than needed.

Data scope

We collect the details needed to run your account: mobile number, email if supplied, login time, device type, wallet events…

Account verification

Before changing stored data, we match your request to the registered mobile number, recent login, and account ID.

Cookie use

Cookies help keep your session active, remember language choice, and flag unusual login patterns.

Payment records

DANA, OVO, GoPay, and QRIS entries are stored as wallet records, not as full payment app profiles.

Retention period

We keep account and wallet logs while your account is active and for a reasonable period afterward where law, fraud…

Change requests

You can ask us to access, correct, or erase account data by live chat, email, or the Profile path.

Legal questions before opening your account

This section answers the legal questions we receive before and after account creation. Use it to understand how your data, payment records, cookies, and access rights are handled. If your case involves a specific DANA, OVO, GoPay, or QRIS transaction, contact us with the account ID and only the reference needed for that case.

The account terms, privacy wording, cookie rules, and wallet record rules apply when you create a profile or continue after a terms update. Access also depends on local law where you are.

Yes. Send the request through Profile, Legal Requests, live chat, or [email protected]. We first confirm the registered contact, then prepare account, wallet, and support records that relate to your profile.

We use those rails to match wallet entries to your account, trace disputed balances, and check withdrawal ownership. We do not need full payment app access for a normal account data request.

You can request a correction from Account, Profile, then Legal Requests. We may ask for a recent login check or payment reference before changing contact data tied to wallet access.

If local law does not allow access from your location, you must not use the account service there. Eligibility depends on local law and is available only where local law permits.

Cookies do not remove your account rights. They help keep sessions valid, remember settings, and flag unusual access. You can clear them in your browser, then log in again if needed.

Simple contact corrections may be handled during support hours, 10:00–02:00 WIB. Requests involving wallet logs, older chats, or account security checks can take longer because we match several records.